Mer-Sea & Co. hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied we are happy to offer a refund, exchange or replacement on all goods returned to us within fourteen days of your receipt of goods provided they are in their original, unopened and unused condition. To return goods to Mer-Sea, please follow the instructions below.
1.) Please email our customer services team at firstname.lastname@example.org or call us at 816-974-3115. You will need to provide your customer order number, which is provided in the documentation that arrives with your order, together with details of the items you wish to return.
2.) Please include your Name, Address and Email within the box (so we know who you are!) and indicate whether you would like a refund, replacement or exchange. Please ensure that the goods are wrapped securely in the same outer packaging in which you received them.
3.) Please retain your receipt as proof of postage/delivery just in case your package doesn't make it to us!
4.) We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. Your payment for the goods will be refunded by Mer-Sea as soon as possible by the original payment method, no later than 30 working days after we have received the goods. Please note that delivery charges are not refunded unless specifically authorized.